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Our Promise |
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Quality. We give you our word.
Everyone talks about quality, but few deliver. At Viva Translations we guarantee it.
Viva Translations is bound to and guided by ISO-certified processes that we ourselves implement, as the Portuguese representatives of the Eurotexte group, one of the few translation providers in the world to have obtained the ISO 9001:2000 quality certification.
Further, and more importantly, we require that all those that work with us, including our translators, editors, project managers, and graphic designers, understand, accept, and adhere to our stringent quality assurance rules, regulations and processes.
This is why we can provide our customers with the peace of mind of knowing that their communications are delivered as intended, within their timeframes and without unnecessary stress.
Quality Translations - Communicate with Confidence
Quality Service - Communicate Quickly and Easily
Quality Translations - Communicate with Confidence
Often companies are lacking the necessary language skills or time required to achieve their objectives. Uncertainty and sometimes anxiety may arise from not knowing whether their intended communications will come across in the translation. We provide our customers with the confidence that their messages, communications, and written or spoken word will be fully and faithfully transmitted in the target language and market. We can guarantee this only because of the strict adherence to our quality assurance practices, some of which include:
- Experienced native-tongue and domain-specific translators and editors
- Dedicated project managers
- Total Quality team
- Terminology management
- Knowledge management
Experienced native-tongue and domain-specific translators and editors
Translations are performed by native-tongue, qualified and experienced translators and editors, each a specialist in his or her field. All have passed a rigorous entry test, are assessed on an ongoing basis, and share our commitment to quality, integrity, professionalism, and customer focus.
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Dedicated project managers
A designated, knowledgeable, and experienced in-house project manager provides our customers with peace of mind by ensuring the quality and integrity of the process through planning, estimating, scheduling, supervising, and integrating the work of numerous specialist translators and editors living on 4 continents and across 20 time zones. They are also the interface with the client to manage author's alterations, provide client reports and updates before delivering the job with a smile.
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Total Quality team
Every translation that Viva Translations delivers passes through three quality checkpoints: first, a mother-tongue, qualified and experienced translator translates and reviews the deliverable; second, a domain-specific editor checks for accuracy, consistency, and style; and third, a dedicated in-house project manager performs the final review.
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Terminology management
Our terminology creation and management services bring clarity, consistency and accuracy to our customers' communications. By creating and reusing all relevant terms extracted from their materials, we ensure that only correct and company-approved terminology is used, which helps our clients maintain a consistent image throughout all their communications.
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Knowledge management
All information on our translators, customers and respective translations jobs are recorded in our internal knowledge management system. By leveraging and reusing this information, we are able to serve our customers more quickly and with the quality that they have come to expect. For example, we are able to match a new project with a translator who has translated similar content for the customer in the past, thereby ensuring consistency of tone, style, and terminology.
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Quality Service - Communicate Quickly and Easily
Translation is sometimes a small, but vital part of an overall project. Often the requirement for translation falls into the hands of those whose main responsibilities already fill their day. It is important for them that this task is executed with minimal effort and as little of intervention as possible. We take this responsibility out of our customers' hands and offer a streamlined process that provides fast, stress-free, quality translations. We guarantee this because of the following:
- ISO certified process
- Deadlines 100% guaranteed
- Quotes within half an hour
- Fast Track service
- Full use of technology
ISO certified process
As member of the Eurotexte group, the first translation agency in France to obtain ISO 9001:2000 quality certification, we adhere to and implement quality assurance processes that are designed to minimize and simplify our customers' involvement in providing fast, reliable, and quality service.
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Deadlines 100% guaranteed
We are able to guarantee that all our deadlines will be maintained, given our streamlined, certified internal processes and experienced collaborators, both internal and external.
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Quotes within half an hour
We know that often work has to be done yesterday and choosing the right translation agency can be a daunting experience. In response, we have streamlined our quote preparation process to ensure delivery to our customers in half an hour, at the latest.
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Fast Track service
In order to respond to last minute needs, our Fast Track service provides our customers same-day or overnight translations. Thanks to our network of translators and editors spanning 4 continents and 20 time zones texts can be translated, and in most cases edited, even while our customers sleep.
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Full use of technology
We implement the latest technology in all aspects of our operations, including high-speed internet access, the latest translation memories, terminology, and workflow software, FTP site, virtual network, and knowledge management system, to name a few.
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